When you contact us and see a counsellor you can expect:
- To be treated with respect, including respect for your culture, values and beliefs
- To be safe, physically and emotionally
- To be listened to
- To make your own decisions and, where appropriate, to have your counsellor’s support to reach these
- To know your information and records are confidential, except where there is a risk of harm to you or others.
With your agreement your counsellor will liaise with other health professionals for you to receive coordinated and consistent care.
If you wish, you may see your notes and records. (We may need notice of this.) You may ask for changes to these, if you believe them to be incorrect or inaccurate.
We welcome any comments you have about our service, whether these are compliments or criticisms. We will give you an evaluation form when you complete counselling. We also welcome feedback at any time. You can talk to your counsellor or ring or email the office.
If you are concerned about our service, please let us know.
If, after speaking with us, you are not satisfied, you may contact the Health and Disability Commissioner.